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ONLINE REGISTRATION: Frequently Asked Questions

  
     
 

 
After you hit the buttons below you will be able to either choose login, sign me up or help/contact.  If you or your child have taken a class or are a current member you do not have to "sign up".  Just use the login button using last name, first name and the password will be first initial of the first name, first initial of the last name and six digit date of birth (No slashes or spaces). If you go to the sign me up button you will create duplicates in our system and you will not have access to the correct information.

Registration starts at 6:00 am on the first day of registration!

**When leaving the online system do not just "x" out, but "log off". 

**If the system does not let you log on and you are sure your logon and password are correct, try clearing your internet browsing history including the cookies and you should be able to log back on.

  
 
Click here to: Register ONLINE or Pay My Bill Now
 
     
 

Online Registration Information:

  
     
  To register online you will need a credit card and your login information. You can rest assured your information is safe and secure!

When connecting to our online page if you experience an error message, refresh your browser.

    

 

Online payments are available for the following programs:

*Childcare

*School age Child Care

*Camp

*Shooting Stars

Online registration is available for the following programs:

*Youth Aquatics

*Adult Aquatics

*Fitness Classes

*Specialty classes

Accessing the On-Line System

  • Members and individuals who have previously participated in programs are encouraged to log-in immediately to have access to all features.
  • If you have a family or single parent membership, it is not necessary to log-in for each person.  Once any member of the family is logged in, all members may be registered for programs.
  • If you choose, you may browse programs now and log-in later when you find the programs you want.
  • If you are not currently in our database you may add yourself as a Non Member.  Please Note:  You are already in our database if you are an active member or if you have taken a class at our Y.

Log-in

If you are a member or have previously participated in a program:

  • Log in using the Last Name, First Name that you have on file with us.  These must be entered the same way that they are in our database.  (Should be exactly as it is printed on your membership card! )  The password will be first initial of the first name, first initial of the last name, and the month, day and year.  Ex:  John Doe, Birth date 10/24/1975, would log in Doe John and password JD102475.  Once you have enter your password, click on Login.
  • If you have forgotten your password, click on the button.  Your password will be emailed to the address we have on file.

If you are not in our database and this is the first time you are using the system: Please note that becoming a part of our database does not mean you are a member, and DOES NOT INCLUDE the use of facilities. Program fees are at the Non Member rate and registration is limited compared to when members can register.  At any time the differential rate for any active programs you are registered in may be applied to a full membership at the Superior YMCA.  Notify in person the desk staff that you registered as a Non Member on the web and want to upgrade to a full membership.

  • See the bottom of the log in screen under the heading "Sign Me up!" and follow the instructions given.
  • Once your information is entered, you may browse and register for eligible programs anytime.

Find or Register for a Program

Once you have entered the Program search, you have several options to find the programs(s) you want. You can search by dates, category, description or open programs.

 

 


  

Browse the Program list

Once you have selected all of your criteria and clicked on search, you will see a list of programs with the following information:

  • The location of the program
  • A brief description of the program
  • Program Details
  • Age range
  • Fees
  • Start Date & End Date
  • Start Time & End Time
  • Program Days
  • Openings (If there are no slots available, it will show the number of people on the waiting list)
  • The last column will be a check box if the program is available for registration now.  If the program is not available for registration the date and time that registrations opens will be listed or there will be a brief explanation as to why the program is not available for registration. 

Select the programs that you want to register for and then click the button at the bottom of the list.  You will be prompted to answer question for the program if necessary.  Payment options will be shown.  If this is still the program(s) you want, click on "add to cart."

The system will show you the current status of your cart.  You may delete items from the cart, proceed to check out or continue to shop for programs.  There are several options listed at the bottom of the page.  You may also select another family member to register for programs and place those programs in the cart.

If you do not see a program that you want to register for, you can click on the "program Search" button in the left pane and change the criteria.

Make a Payment

If you have a balance due on a previous registration you will be able to make a payment online by choosing rosters/balance which will show any outstanding amounts due to the YMCA, including any amount due for Childcare.

For childcare, always choose the oldest session first.  (For example pay off session 09/10 before session 10/11.)

For camp, pay off earliest dated weeks.  (Example pay Week 1, before Week 3.)

 

Submit Payment

Once the program you want is in your cart, and there are no other programs you want to register for, click "Proceed to checkout."

The check out page gives you the opportunity to add your payment information.  Please note that we do not store any of this information.  You may choose to stop at this point, but if you are ready to checkout, click "check out!"  Your credit card will be verified through Authorize.net using a secure connection.

Other Options

Several other options are available using the buttons on the left side of the screen:

  • My Family allows you to select another member of the family to register for programs
  • My information allows you to view and change information on your YMCA record
  • Program search can be used to return to searching for a program
  • Roster/balance will show all the programs that the currently selected family member has registered for in the past year.  If there is a balance due on any programs, the balance can be added to your cart and paid using your credit card.
  • Log out logs you out of the system.  If registrations are pending and have not been completed, they will be lost!
  • Help/Contact brings you to this help information at any time.

Additional Notes

  • A time out will occur if you or logged on and inactive for more than 15 minutes.
  • Your registration will immediately update to our database at the Front Desk.  If you need to make any changes after you have confirmed your registration you will have to contact the Front Desk to make changes for you.  That number is (715)392-5611.

 

  
 

Please send an email to jminor@superiorymca.org

with any questions, comments or suggestions about our Online system!

  
         
       
       
       
 
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